Compliance tools · Bulgaria

ЗАКОН за защита на потребителите

обн. ДВ бр. 99 от 9.12.2005 г., в сила от 10.06.2006 г · Bulgaria · Binding instrument

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A set of 50 working files that organise the obligations of the Bulgarian Consumer Protection Act into phases of open questions, with the statutory text carried verbatim beside each duty.

This toolkit concerns the Bulgarian Consumer Protection Act, officially referenced as обн. ДВ бр. 99 от 9.12.2005 г., в сила от 10.06.2006 г. It reaches businesses that sell goods or services to consumers, including online sellers, distance traders, providers of financial services, and traders who advertise or label products. The working files walk through the instrument's obligations in phases of open questions that the business answers from its own records.

The files cover pre-contractual information, labelling and price display, the content and documentation of distance and off-premises contracts, and the rules against misleading commercial practices. They also address conformity of services, complaint handling, unfair contract terms, and the requirements for financial services contracts. Further files deal with the registration and conduct of alternative dispute resolution bodies, the platform for online dispute resolution, and the supervisory and enforcement powers of the authorities.

Each section is served through a connector inside Claude, so nothing is downloaded and nothing is installed. The documents that come back are dated compliance reports that the business keeps in its own file. The toolkit never gives advice and never presents a perspective; it carries what the authority wrote, organised.

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Which businesses does this toolkit concern?

It concerns businesses that deal with consumers under the Bulgarian Consumer Protection Act, including online sellers, distance traders, providers of financial services, and traders who label or advertise goods. The working files organise the duties that apply to those activities.

How are the working files organised?

The 50 working files are grouped into phases of open questions that a business answers from its own records. The statutory text is carried verbatim beside each duty, so the source sits next to the question.

What does the toolkit produce?

The documents that come back are dated compliance reports that the business keeps in its own file. They record the answers given from the business's own records.

How is the toolkit delivered?

The sections are served through a connector inside Claude. Nothing is downloaded and nothing is installed.

Does the toolkit give legal advice?

No. The toolkit never gives advice and never presents a perspective. It carries what the authority wrote, organised, and leaves the assessment to the business.

What does the toolkit cover on pre-contractual information?

The files address the information a trader must give before a consumer is bound, including the content of the label and the information required when a label cannot be affixed. They also cover price information in catalogues and the display of prices for services.

What does the toolkit cover on distance and off-premises contracts?

The files cover the information to be provided, the content of the contract, pre-contractual information and consent, and the documentation of the contract. They also address the use of content and the requirement for consent.

What does the toolkit cover on commercial practices and contract terms?

The files address the prohibition of misleading commercial practices, including omissions, and the requirements for contractual clauses. They also cover the general conditions for financial services and the prohibitions that apply to them.

What does the toolkit cover on dispute resolution and enforcement?

The files cover the composition, transparency, accountability and procedural rules of alternative dispute resolution bodies, the electronic link to the online dispute resolution platform, and the notification and enforcement powers of the authorities.

What does the toolkit cover on services and complaints?

The files address conformity of services and the acceptance of complaints. They also cover the information obligations that apply when a business handles a complaint.

Source: Darzhaven vestnik. Official text, free of copyright under ZAPSP art. 4(1). Official reference: обн. ДВ бр. 99 от 9.12.2005 г., в сила от 10.06.2006 г.

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