Compliance tools · AI, digital commerce and consumer protection

Consumer Rights Act 2015 compliance tool

CRA 2015 (c. 15) · United Kingdom · Binding instrument

Name anyone on your staff. The system makes them your compliance person.

A member of your own staff, with no compliance background, reads the training module, answers the interview, and finishes with your Consumer Rights Act 2015 documentation cited article by article. The knowledge stays in the business.

Every account level runs inside a dedicated Claude account. Anyone can try a toolkit in their own Claude account; compliance work runs in a dedicated one. The Claude Max plan is £90 a month, paid to Anthropic, and is not included in any level.

See a finished report before you pay

Consumer Rights Act 2015 is CRA 2015 (c. 15), a binding instrument in the United Kingdom. Statutory rights on goods, services and digital content sold to UK consumers.

The free assessment screens every United Kingdom business against this instrument: it applies across sectors rather than to one activity, and its duties bind a trader that sells to consumers.

Screen your business against all 116 agent toolkits, free →

• Your exact position under Consumer Rights Act 2015: what is in place, what is missing, and what to do about each gap.
• Documentation with article citations, ready for auditors, insurers, customers and public buyers.
• A trained person inside the business who understands what the regulation requires, and stays.
• A dated record of every section completed, with the reports themselves staying in your own Claude account. The toolkit is carried by an account level, see the plans.
• All of it completed in-house, at your own pace, without booking a single meeting.

Check that Consumer Rights Act 2015 applies to your business, free →

Does Consumer Rights Act 2015 apply to my business?

The Consumer Rights Act 2015 applies to you if you are a trader supplying goods, digital content or services to consumers in the United Kingdom. A trader is a person acting for purposes relating to that person's trade, business, craft or profession (section 2(2)). A consumer is an individual acting wholly or mainly outside that individual's trade, business, craft or profession (section 2(3)).

Who does Consumer Rights Act 2015 apply to?

It applies to traders and consumers, and also to guarantors, letting agents, secondary ticketing facility operators, sellers and event organisers. Part 3 imposes duties on letting agents (Chapter 3) and on secondary ticketing operators, sellers and event organisers (Chapter 5). Enforcement bodies include domestic enforcers, authorised enforcers and the Competition and Markets Authority (Schedule 5).

Does Consumer Rights Act 2015 apply to a small business?

There is no small business exemption or de minimis threshold. The Act applies to any trader, including SMEs, supplying goods, digital content or services to consumers, and imposes mandatory statutory terms on all such contracts regardless of business size. Exclusion clauses cannot limit or remove these obligations (sections 31, 47, 57).

When does Consumer Rights Act 2015 apply from, and what are the deadlines?

Part 1 came into force on 1 October 2015 for goods (sections 1 to 32) and digital content (sections 33 to 47) under S.I. 2015/1630, article 3. Chapter 4 services (sections 48 to 59) came into force on 1 October 2015 for specified purposes and fully on 1 October 2016. Part 2 unfair terms (sections 61 to 76) came into force on 1 October 2015.

What does Consumer Rights Act 2015 require me to do?

You must honour the statutory implied terms for goods, digital content and services, including satisfactory quality (section 9), fitness for purpose (section 10) and match description (section 11). You must give refunds within 14 days (section 20(15)), deliver within 30 days unless agreed otherwise (section 28(3)), and repair or replace within a reasonable time (section 23(2)). You must not exclude these liabilities (sections 31, 47, 57).

What records or documents does Consumer Rights Act 2015 require me to keep or produce?

A guarantor must make the guarantee available on request within a reasonable time, in writing and in a form accessible to the consumer (section 30(6)). Letting agents must display a fee list at each premises (section 83(1)-(2)), publish it on the agent website (section 83(3)) and on third party websites (section 83(3C)), and display client money protection and redress scheme statements (sections 83(6) and 83(7)).

What happens if I do not comply with Consumer Rights Act 2015?

A local weights and measures authority in England and Wales may impose a financial penalty not exceeding 5,000 pounds for breach of a letting agent duty under section 83 (section 87(3) and (7)). An enforcement authority may impose a financial penalty not exceeding 5,000 pounds for breach of a duty or prohibition under Chapter 5 (section 93(9)). Consumers also hold remedies including rejection, repair, replacement, price reduction and refund.

How do I start complying with Consumer Rights Act 2015?

The first practical step is to check whether your written consumer contract terms and consumer notices are transparent, meaning expressed in plain and intelligible language and legible (section 68(1)). A term is transparent if it meets these standards (section 64(3)).

Which ComplianceSME account includes the Consumer Rights Act 2015 toolkit?

The Consumer Rights Act 2015 agent toolkit is included from the Micro level.

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