Compliance tools · Spain

Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias

BOE-A-2007-20555; Boletín Oficial del Estado núm. 287, 30 November 2007 · Spain · Binding instrument

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A set of 45 working files that organise the duties of Real Decreto Legislativo 1/2007 into open questions a business answers from its own records, with the statutory text carried verbatim beside each duty.

The instrument reaches businesses that sell or supply goods and services to consumers in Spain: retailers and online sellers, manufacturers and importers, service providers, travel agencies and organisers of package travel, and employers that offer products or services to the public. It also covers suppliers of digital content and digital services, and businesses that handle consumer guarantees, returns and refunds. The working files walk through the duties that apply to each of these activities, phase by phase.

The 45 working files organise the instrument's obligations into phases of open questions a business answers from its own records. The statutory text is carried verbatim beside each duty. The files cover consumer protection, prohibitions on unfair practices, mandatory pre-contractual information, labelling and language, customer service and the free telephone line, product safety, distance and off-premises contracts, delivery and supply, returns and refunds, commercial communications, alternative dispute resolution, burden of proof, conformity of goods and digital content, package travel, and insurance guarantees against insolvency.

Sections are served through a connector inside Claude. The documents that come back are dated compliance reports the business keeps in its own file. The toolkit never gives advice and never presents a perspective; it carries what the authority wrote, organised.

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Which businesses in Spain have to follow this instrument?

It applies to businesses that sell or supply goods and services to consumers, including retailers, online sellers, manufacturers, importers, service providers, travel organisers and employers offering products to the public. It also reaches suppliers of digital content and digital services. A business that deals with consumers in any of these ways falls within its scope.

What does the toolkit contain?

It is a set of 45 working files that organise the instrument's obligations into phases of open questions. Each question is answered from the business's own records. The statutory text is carried verbatim beside each duty, so the source sits next to the question.

How are the sections delivered?

Sections are served through a connector inside Claude. The business works through them in that environment. Nothing is downloaded and nothing is installed.

What kind of document comes back at the end?

The documents that come back are dated compliance reports. The business keeps them in its own file. They record the answers given from the business's own records.

Does the toolkit tell a business what to do about a legal problem?

The toolkit never gives advice and never presents a perspective; it carries what the authority wrote, organised. It sets out the open questions and the statutory text beside each duty. The business decides how to answer from its own records.

Which consumer information duties does it cover?

The working files cover mandatory pre-contractual information, its content and form, labelling and language, and information in telephone calls. They also address information on dispute resolution and the identification of the consumer. Each duty is presented as an open question with the statutory text beside it.

Does it cover distance selling and off-premises contracts?

Yes. The files address prior consent, delivery and supply, the delivery document, and the return of sums paid. They also cover the return of digital content and the proportional payment for partially performed services. These duties are organised as open questions for the business to answer.

What does it say about product safety and conformity?

The files cover product safety, information and presentation, and the subjective requirements of conformity. They also address bringing goods into conformity, price reduction, reimbursement and return. The statutory text for each duty is carried beside the question.

Are package travel and insurance guarantees included?

The files cover information to the traveller, pre-contractual information for package travel, the form of that information, and notifications to the consumer. They also address performance of the contract, compensation, adapting cover to increased risk, and the guarantee against insolvency. Each of these is organised as an open question.

How does a business use the working files in practice?

The business opens the sections through the connector inside Claude and answers the open questions from its own records. The statutory text sits beside each duty for reference. The dated compliance reports that come back are kept in the business's own file.

Fuente de los datos: Agencia Estatal Boletín Oficial del Estado. Official reference: BOE-A-2007-20555; Boletín Oficial del Estado núm. 287, 30 November 2007.

Related toolkits for Spain: Ley 31/1995, de 8 de noviembre, de Prevención de Riesgos Laborales · Real Decreto Legislativo 5/2000, de 4 de agosto, por el que se aprueba el texto refundido de la Ley sobre Infracciones y Sanciones en el Orden Social · Ley Orgánica 3/2007, de 22 de marzo, para la igualdad efectiva de mujeres y hombres · Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales