Lei n.º 24/96, de 31 de julho, que estabelece o regime legal aplicável à defesa dos consumidores
Lei n.º 24/96, de 31 de julho; Diário da República, legislação consolidada, versão de 4 de julho de 2023 · Portugal · Binding instrument
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This toolkit organises the duties of Lei n.º 24/96, de 31 de julho, into two working files of open questions, with the statutory text carried beside each duty.
Included from the Micro level.
Every toolkit in the level is included; nothing is bought one by one.
The businesses it reaches
This instrument reaches businesses that supply goods and services to consumers in Portugal, including retailers, online sellers, service providers, manufacturers and importers. It also reaches businesses whose activities affect consumer health and safety, such as food businesses, waste producers and employers whose products or premises reach the public. The toolkit is a set of two working files that organise the obligations of this one instrument into phases of open questions a business answers from its own records.
The first working file covers the quality of goods and services, addressing conformity, guarantees and the duties that arise when goods or services fall short of what was agreed. The second working file covers health and safety, addressing the safety of products and services placed on the market and the duties that follow when risks arise. Each section carries the statutory text beside the duty it describes, so the business reads what the authority wrote rather than a summary.
Sections are served through a connector inside Claude, and the documents that come back are dated compliance reports the business keeps in its own file. The toolkit never gives advice and never presents a perspective; it carries what the authority wrote, organised.
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Questions and answers
Which businesses does this law apply to?
The law applies to businesses that supply goods or services to consumers in Portugal, including retailers, online sellers, service providers, manufacturers and importers. It also reaches businesses whose activities affect consumer health and safety, such as food businesses and waste producers. A business can check its own position by working through the open questions in the two working files.
What does the first working file cover?
The first working file covers the quality of goods and services. It addresses conformity, guarantees and the duties that arise when goods or services fall short of what was agreed. Each section sets the statutory text beside the duty it describes.
What does the second working file cover?
The second working file covers health and safety. It addresses the safety of products and services placed on the market and the duties that follow when risks arise. The questions guide a business through its own records on these matters.
How are the working files delivered?
The sections are served through a connector inside Claude. Nothing is downloaded and nothing is installed. The business answers the open questions from its own records within that environment.
What documents does the business receive?
The documents that come back are dated compliance reports. The business keeps each report in its own file. They record the answers given to the open questions for that phase.
Does the toolkit tell a business what to do?
The toolkit never gives advice and never presents a perspective. It carries what the authority wrote, organised into open questions. The business decides how to answer from its own records.
Where does the statutory wording appear?
The statutory text is carried verbatim beside each duty. A business reading a question can see the provision it relates to without leaving the section. This keeps the authority's wording in view at every step.
Can a business use the toolkit if it sells only online?
Yes. Online sellers fall within the businesses the instrument reaches, alongside retailers, service providers, manufacturers and importers. The open questions ask the business to answer from its own records, whatever the sales channel. The reports produced are kept by the business in its own file.
How does the toolkit handle health and safety risks?
The second working file addresses the safety of products and services placed on the market. It sets out open questions on the duties that follow when risks arise. The business answers from its own records, and the statutory text sits beside each duty.
Is the toolkit a source of legal advice?
No. The toolkit never gives advice and never presents a perspective. It organises the obligations of this one instrument into phases of open questions. The business reads the statutory text and answers from its own records.
Source: Diário da República. Official text, free of copyright under CDADC art. 7. Official reference: Lei n.º 24/96, de 31 de julho; Diário da República, legislação consolidada, versão de 4 de julho de 2023.
Related toolkits for Portugal: Lei n.º 7/2009, de 12 de fevereiro, que aprova a revisão do Código do Trabalho · Lei n.º 41/2004, de 18 de agosto, que transpõe para a ordem jurídica nacional a Directiva n.º 2002/58/CE, relativa ao tratamento de dados pessoais e à protecção da privacidade no sector das comunicações electrónicas · Lei n.º 93/2021, de 20 de dezembro, que estabelece o regime geral de proteção de denunciantes de infrações, transpondo a Diretiva (UE) 2019/1937 · Decreto-Lei n.º 156/2005, de 15 de setembro, que estabelece a obrigatoriedade de disponibilização do livro de reclamações a todos os fornecedores de bens ou prestadores de serviços que tenham contacto com o público em geral